Direct Billing Massage & Physiotherapy | Cambridge, ON | The Cambridge Physiotherapy
WE OFFER DIRECT BILLING TO
MOST INSURANCE COMPANIES

Physiotherapy - Massage Therapy - Shockwave
Spinal Decompression Therapy

4-697 Coronation Blvd.
Cambridge, ON, N1R 3G5

Direct Billing

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Direct Billing

Direct Billing for Massage & Physiotherapy in Cambridge, Ontario

And in Galt, Preston, Hespeler, Glenchristie, Doon South, Aikensville, Puslinch, Branchton and New Dundee, Ontario

Cambridge Physiotherapy offers direct billing to most insurance companies for massage and physiotherapy services. 

No more waiting for reimbursements. We manage the paperwork for you!

Extended Health Coverage Direct Billing for Physiotherapy

If your plan allows, Cambridge Physiotherapy offers direct billing to most extended health insurance companies. Please provide your policy details. You might have a co-pay if your insurance covers 80%, for example. A doctor’s note is not required for the most part to see a physiotherapist. Only about 5% of insurance policies ask for a doctor’s note. 


The Cambridge Physiotherapy offers direct billing to:

SunLife, Blue Cross, CINUP, Cowan, GSC, Desjardins, Great-West Life, Chamber of Commerce Group, SSQ, Manulife, Maximum Benefit, RBC Insurance, WSIB, IA Financial Group, Canada Life, Claim Secure, Equitable Life, Green Shield, Manion Wilkins, Empire Life, MDM Insurance, MVA, and more. 

direct billing massage & physiotherapy in Cambridge, Ontario

FAQs About Physiotherapy Direct Billing in Cambridge

How do you direct bill on my extended health benefits?

With your consent, Cambridge Physiotherapy will submit your claim through an online portal for the services you receive. By providing your insurance policy number and member ID, we will be able to directly bill your insurance . 

How much do I need to pay?

You don’t pay anything if your insurance covers 100% of your costs. If your insurance covers 80% of the visit, you pay the balance, the other 20%.

What treatments can be directly billed?

All physiotherapy and massage services.

Is a doctor’s referral needed for physiotherapy or massage therapy?

In Ontario, you have direct access to physiotherapy and massage services without a referral from a doctor. However, very few insurance policies require a referral, so we check your coverage before your visit. If your insurer requires a referral, you have one month to submit that referral so you can get physiotherapy and massage therapy immediately. 

What if I have coverage under more than one insurance plan? Do you coordinate benefits?

We first submit fees to your primary insurance. Once the primary insurance has paid, we try making a further submission to your secondary insurance. Only a few insurers allow secondary coordination of benefits through direct billing. You may need to pay the balance left after your primary insurance pays and submit a receipt to your secondary insurance policy. 

Can I get a receipt?

Yes, you will receive a receipt upon request for any portion you pay directly to the clinic. For direct billing, you can also request a copy of the statement submitted to your insurance company.

What happens if my insurance company doesn’t process my bill?

Simply pay us and get reimbursed by your insurance company. We accept e-transfer, Visa, MasterCard, Debit or cash. You will get a receipt to submit to your insurance company.

How do you bill motor vehicle accident physiotherapy services?

We direct bill for MVA patients. We are required to follow FSCO guidelines. Your private benefits are billed prior to your car insurance company. We use the HCAI portal to direct bill to your car insurance company, so you don’t have to worry about paying out of pocket. Simply provide us with your insurance details and pink slip for direct billing. 

How do you bill WSIB for work-related injuries?

Work-related injuries are covered under WSIB for physiotherapy in Cambridge. We direct bill to the Workplace Safety Insurance Board. Before booking your appointment with us, report your injury to your employer and submit the appropriate paperwork to the WSIB.

What if I have further questions?

For additional information, please Contact Us or call us at 519-621-9355 or email us at thecambridgephysio@gmail.com

Motor Vehicle Accident Direct Billing in Cambridge

Cambridge Physiotherapy will directly bill all motor vehicle insurance companies in accordance with FSRA guidelines. Please provide your policy number, claim number, pink slip, and driver's license. There will be no payment required from you.

Work-Related Injuries

Cambridge Physiotherapy will handle the billing directly with WSIB for all work-related injuries. Please provide your work details and claim number, and there will be no payment required from you.

Refugee (IFHP) Physiotherapy Direct Billing

Cambridge Physiotherapy directly bills Blue Cross IFHP for physiotherapy services. The IFHP covers one physiotherapy assessment and up to 12 treatments per year. There is no payment required from you as we handle the billing directly with IFHP. A doctor’s referral is required.

Additionally, refugee coverage includes orthotics and braces when prescribed by a medical doctor.  Please note, we will require valid refugee status and your UCI number. Any change in your status may affect your coverage.

The Cambridge Physiotherapy and Massage Therapy in 

Cambridge, Galt, Preston, Hespeler, Glenchristie, Doon South, 

Aikensville, Puslinch, Branchton and New Dundee, Ontario

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